Resume of Sue Westlake

Susan H. Westlake, MBA
1513 Main Street
Readfield, Maine 04355
Phone: 207-685-4510
Fax: 240-685-4402
Email: westlake@gwi.net

Summary of Qualifications
Over fifteen years of experience at a decentralized manufacturing facility of a Fortune 500 firm: two years in information management end-user support providing both hardware and software support for a PC-based LAN; six years as a business systems analyst; eight years in manufacturing management; and two years in production control/new product introductions. More than fifteen years experience with end-user training.

Program Development and Training

Presented a four-day workshop on managing performance for managers and supervisors.

Developed a training program for computer literacy for Microsoft Office and Digital proprietary software.

Designed courseware for application specific training.

Responsible for courseware development and training in MS Office and Lotus Suite software for employees of Maine State Department of Human Services.

Responsible for courseware development and training for Maine Judicial Information System.

Trained judges of the Maine State Courts in Macintosh operating system.

Project Management

Evaluated project management tools and taught project management theory.

Served as the manufacturing representative to a plant-wide MRPII closed-loop implementation team.

Managed numerous introductions of key software applications.

Moved a business to a new facility without missing a product shipment.

Management and Supervision

Supervised 100 people in the manufacture and repair of computer peripherals.

Designed a complete relayout of the manufacturing area.

Reevaluated assembly skills and job titles.

Directed a cross-functional team that carried out a recovery plan on a key product

Special Skills
Speak, read, write French, Dutch, German
Expert in both Windows and Macintosh operating systems
Applications: Word, Excel, PowerPoint, Outlook, Access, Lotus WordPro, Lotus 1-2-3, Freelance Graphics, Lotus Organizer, Lotus Approach, MS Project, QuickBooks, MYOB, Peachtree Accounting, AccountEdge, ACT!, Dreamweaver MX, FileMaker Pro, AppleWorks, PhotoShop

Entrepreneurial Activities
Established and operated a child care business, subsequently sold for profit.
Operated two knitting businesses.
Established Westlake Labradors, breeding kennel specializing in training for field competitions.
Mentor for 3 different business with the Women’s Business Development Corporation.
Incorporated Common Sense Computing, Inc. in September 1995.

Experience
1995 to Present, President, Common Sense Computing, Inc. Readfield and Belgrade Lakes, ME
1996-1997, Instructor, Computer Sciences, Thomas College, Waterville, ME
1995-1998, Computer Trainer, Muskie Institute for Public Policy Innovation, Augusta, ME
1977-1995, Digital Equipment Corporation, Augusta, ME
1987-1995 Senior Information Specialist
1984-1987 Associate Production Manager
1981-1984 Senior Production Supervisor
1979-1981 Production Supervisor
1978-1979 New Products Production Control/Materials Planner
1977-1978 Production Control Planner

Education
MBA, University of Southern Maine, Portland, Maine
BA, cum laude, Mount Holyoke College, South Hadley, Massachusetts

Associations
Maine Association of Professional Consultants
Capitol Area Macintosh Performa User Group
Margaret Chase Smith Maine State Quality Award, trainer, senior examiner, examiner

Susan H. Westlake, MBA 1513 Main Street Readfield, Maine 04355 Phone: 207-685-4510 Fax: 240-685-4402 Email: westlake@gwi.net

Susan H. Westlake, MBA
1513 Main Street
Readfield, Maine 04355
Phone: 207-685-4510
Fax: 240-685-4402
Email: westlake@gwi.net